Support
Stuck, curious, or think you have found a bug? You are in the right place, and a real person reads every message.
Tell us which app you are writing about in the form below and we will pick it up from there. We aim to reply within two business days. Including your device and iOS version helps us help you faster, and screenshots are gold.
PathBloom
My walk isn’t recording. What should I check?
PathBloom needs location permission to see where you walk. Open Settings → Privacy & Security → Location Services → PathBloom and make sure it’s set to “While Using the App.” If your phone is in Low Power Mode, GPS accuracy can dip too. Location is only ever read while a walk is active.
Does PathBloom drain my battery?
The app only uses GPS during an active walk, and it stops the moment you end the walk. A typical half-hour walk uses about as much battery as any maps app would over the same stretch. It never tracks you between walks.
I got a new phone. Where are my purchases?
Your purchases are tied to your Apple ID, not your phone. Open your Profile in the app and tap “Restore Purchases,” and everything you’ve bought comes back. Cosmetics you earned with petals ride along through your personal iCloud backup, as long as you’re signed in to the same Apple ID.
How do I get rid of the ads?
The Supporter Pack, a one-time purchase in the app, permanently removes the between-walk ads. The optional “watch an ad for a bonus” spots stay, but those only ever play when you choose them.
What does PathBloom know about me?
Very little, on purpose. There’s no account, and your routes and map never leave your phone. The full story is in our privacy policy, written in plain English.
How do I remove my entry from the leaderboard?
Flip the Leaderboard toggle in your Profile. Your entry is deleted from the public leaderboard immediately, and you can keep browsing the standings as a spectator. Already deleted the app? Send us a message with your display name and city and we’ll remove the record for you. Your local progress on your phone isn’t affected either way.
Can I change my display name?
Not currently. Your name is set once during setup and stays put, so give it a moment’s thought when you start. If you no longer want your name visible, the leaderboard opt-out in your Profile removes it from public view entirely.
Something else is broken.
Use the form above to tell us what happened, what you expected, and roughly when. Screenshots are gold. We read everything, and bug reports shape the next update.
SHSAT Prep: Practice Tests
Does my work sync between my iPad and my iPhone?
Yes, if you are signed in to iCloud on both. Your answers, study plan, error journal and scratch work sync through your own private iCloud account. We never see any of it — see the privacy policy for exactly how that works.
I paid, but a new device says everything is locked.
Purchases restore through Apple rather than through an account with us. Open the unlock screen and choose Restore purchases, signed in with the same Apple Account that made the original purchase.
Is this a subscription?
No. Unlocking everything is a single payment with no auto-renewal. It does not renew itself and there is nothing to cancel.
Can my child use it without an account?
Yes — there are no accounts at all. Nothing to sign up for, no email address to give, and no way for anyone to contact a student through the app.
Will the diagnostic questions change if I retake it?
On the free tier, no, and that is deliberate: comparing two different sets of twenty-four questions would confuse getting better with drawing easier questions. The same form means the comparison actually means something.
Refunds
Refunds are handled by Apple, at reportaproblem.apple.com. We are not able to issue them ourselves, but do tell us what went wrong — we would rather fix it.