PathBloom support
Stuck, curious, or found a bug? You’re in the right place. Most answers are below, and a real person reads every email.
Send us a message with the form below. We aim to reply within two business days. Including your iPhone model and iOS version helps us help you faster.
Common questions
My walk isn’t recording. What should I check?
PathBloom needs location permission to see where you walk. Open Settings → Privacy & Security → Location Services → PathBloom and make sure it’s set to “While Using the App.” If your phone is in Low Power Mode, GPS accuracy can dip too. Location is only ever read while a walk is active.
Does PathBloom drain my battery?
The app only uses GPS during an active walk, and it stops the moment you end the walk. A typical half-hour walk uses about as much battery as any maps app would over the same stretch. It never tracks you between walks.
I got a new phone. Where are my purchases?
Your purchases are tied to your Apple ID, not your phone. Open your Profile in the app and tap “Restore Purchases,” and everything you’ve bought comes back. Cosmetics you earned with petals ride along through your personal iCloud backup, as long as you’re signed in to the same Apple ID.
How do I get rid of the ads?
The Supporter Pack, a one-time purchase in the app, permanently removes the between-walk ads. The optional “watch an ad for a bonus” spots stay, but those only ever play when you choose them.
What does PathBloom know about me?
Very little, on purpose. There’s no account, and your routes and map never leave your phone. The full story is in our privacy policy, written in plain English.
How do I remove my entry from the leaderboard?
Flip the Leaderboard toggle in your Profile. Your entry is deleted from the public leaderboard immediately, and you can keep browsing the standings as a spectator. Already deleted the app? Send us a message with your display name and city and we’ll remove the record for you. Your local progress on your phone isn’t affected either way.
Can I change my display name?
Not currently. Your name is set once during setup and stays put, so give it a moment’s thought when you start. If you no longer want your name visible, the leaderboard opt-out in your Profile removes it from public view entirely.
Something else is broken.
Use the form above to tell us what happened, what you expected, and roughly when. Screenshots are gold. We read everything, and bug reports shape the next update.
About Simple Tree
PathBloom is made by Simple Tree LLC, a small independent studio. When you write to support, you’re talking to the people who actually build the game.